Shipping Policy

The products are offered by Tillsammans Enterprise  (IP0553158-P) (“Company”) to clients of Senteur Lab. 

Tillsammans Enterprise (“we”, “our” and “us”) is the operator of (https://www.senteurlab.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping Information 

We will only deliver online orders to Peninsular Malaysia, Sabah and Sarawak addresses. We do not deliver to Post Office Box address or any international address.

Our products are currently shipped within Malaysia only. 

Orders are processed within 2 to 3 working days (Monday to Friday, excluding Public Holidays).

In most cases, the package will be delivered within estimated time of arrival as indicated by the  delivery courier schedule. However, the actual delivery date may be affected by external factors such as but not limited to weather conditions. 

Shipping Fee

All orders will be shipped using Ninja Van courier service.

Shipping costs are waived respectively for items that come with Free Shipping.

Shipping costs will be calculated at checkout based on weight, dimensions and destination of the items in the order. 

Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

How to Track Your Order 

Tracking for your order can be made using this link https://www.ninjavan.co/en-my/tracking.

In most cases, the package will be delivered within estimated time of arrival as indicated by the  delivery courier schedule. However, the actual delivery date may be affected by external factors such as but not limited to weather conditions. 

Damaged Goods Policy

In the event that a product is damaged in transit, kindly refer to the return procedures below. With your help, we will try our best to ensure a timely and satisfying solution. 

Step 1: Perform a Detailed Product Inspection Upon Delivery 

Step 2: Capture Images or Videos of the package where damage is visible

Step 3: Report to us via WhatsApp within 2 business days with the images or videos taken. 

If a customer chooses a replacement, the company will only replace the same product for the customer, and the customer cannot request to change to any other product.  Please take note that replacement or refunds may be delayed if clients fail to notify us of damaged goods within 2 business days of receipt. 

Failure to follow the return procedure for damaged items may result in a charge for free replacement item, or no-return allowed in extreme cases. 

Returned items that are found to be in good working condition or shipped as order may not be eligible for a refund. In such an instance, our customer support team will suggest the next steps accordingly. 

For other Shipping Related Enquiries

If you have any questions or concerns about our shipping policy, please email our customer support team at enquiry@senteurlab.com or WhatsApp us at +6011-5431 5313 with the details below.

• Full Name (as per order):

• Contact Number:

• Order Number: 

• Payment Method:

• Date of order and payment:

• Concern / Issue